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Software rarely fixes a structural bottleneck.
A 50-page strategy document won't fix it either.
What fixes it is understanding exactly where your operations are leaking time and money and building the structure to stop it.
I find what's hiding in plain sight.
ABOUT
Who We Are
"You didn't build this business to become it's most expensive admin"
My father ran his own business. He built it against every odd that was stacked against him. It never grew to where he wanted it to be because he infrastructure wasn't there. I watched that. I felt that.
Working in some of the worlds most complex organisations including The Bank of England, Astrazeneca, WPP and finding the things nobody had thought to look for. The processes that look functional until they aren't. The assumption everyone follows but nobody has verified. The system that was never built to scale because nobody was responsible for it.
That's what an operational surgeon does.
I find what needs fixing. I document it. I fix it.
I build the structure your business needs to run without you holding it together.
Not because it is a methodology. Because I've seen what happens when founders don't have it. I grew up watching it.
If your operations are consuming you instead of enabling you, that is not a time problem. It's a structure problem.
And it's fixable.
SERVICES
Our Expertise
"We don't do productivity hacks"
Three Stages. One Outcome. A business that runs without you at the centre of everything
1
The Structural Scan
Most founders think they have a time problem. When they have a friction problem.
This is a forensic analysis of your current workflows. We find exactly where your operations are leaking time and profit and put a number on it. Not a vagure observation. An actual cost.
Before a single change is made, you know precisely what the problem is and what it's costing you.
2
The Roadmap
A diagnosis without aplan is just an expensive report.
We translate what we find into a clear, actionable blueprint. Not a 50-page document nobody reads, A structured sequence your team can actually follow aligning your people, tools and your goals into something that works together instead of against each other.
3
The Extraction
This is where we document the undocumented.
The knowledge that lives in your head, or in the head of your most experienced person. gets moved into a centralised system your whole team can access. We build the library. We embed the habits.
We make sure the investment doesn't evaporate the moment the engagement ends.
Run Your Numbers
Find out what operational chaos is costing you. Annually. To the pound.
Industries
Operational friction looks the same regardless of industry.
We have worked inside regulated financial instituions, global pharmaceutical firms and complex creative agencies. The problems are different. The pattern is always the same. Assertions made without evidence. Processes nobody has questioned. FOundations nobody has checked.
We bring that discipline to growing SMEs because the businesses that need it most are usually the ones who think they can't afford it.
Financal Services & Banking
If you operate in a regulated environment,the cost of getting it wrong is not just operational.
We have worked inside institutions like The Bank of England and SGCIB where precision is not optional.
We know what that standard looks like and we know how to build it into a business at your scale.
Global Pharmaceuticals
Cross-functional complexitiy doesn't have to mean permanent confusion.
We have worked with firms like Astrazeneca to close the gap between what the business needs and what the systems actually deliver.
The translation matters. Most firms skip it and pay for it later.
Creative Agencies
Creative talent does not scale through force of will. It scales through structure,
We have worked with agensices inside WPP to elimate bottlenecks; the point where everything reaches a stand still before anything can move forward.
If that sounds familiar we should talk.
Growing SMEs
You have built something real.
The problem is the business has grown faster than the infrastructure holding it togther. That is not a failure. It's a specific structural problem that needs a very specific fix.
This is what we do.
CASE STUDIES
What Our Clients Say
"Don't take our word for it...here's your chance to ask around"
WPP (Campus Transformation)
The Problem: A global operation with deep silos and no reliable way to move information across regions under pressure.
The Intervention: Embedded directly into the transformation programme, managing cross-regional communication and keeping the project moving when complexity threatened to stall it.
The Result:
The transformation lead has a reliable operational partner from day one. Deadlines held.
“Michelle immediately got stuck into the detail and made a difference very quickly... a fantastic source of support.” — Simon Ellis, WPP
AstraZeneca (System Strategy)
The Problem: Internal teams could see the problem but couldn't translate it into a solution their tools and strucutre could support
The Intervention: A deep-dive advisory session to cut through the noisee, identify the real obstacles and map concrete options against their specific situation
The Result:
Moved rom a list of concerns to a prioritised, actionable path forward. Clarity where there was none before.
“Michelle was very knowledgeable... thinking together with us listing options, solutions to our specific needs” — Andrea Peto, AstraZeneca
SGCIB (Operational Improvement)
The Problem: Established processes that had gone unexamined from long enough to become inefficent without anyone noticing
The Intervention: Business analysis and solutionrefinement across existing operational workflows finding where the drag was and redesigning around it.
The Result:
Higher qualirt outputs and a more consisten approach to how assignments were structured and delivered
“An outstanding consultant. She always listened carefully... and helped improve solutions” — Hanta Randrianarivo, SGCIB
TRACK RECORD
Proof In Numbers
"Because numbers don't lie"
10+
Years Experience
Cross-Industry Business Consulting, Business Analysis, Project Management and Software Training within UK, Europe, Middle East and Australia
20+
Global Brands
Delivering process and system improvement projects, training & workshops to FTSE 150 companies. We bring this enterprise-grade discipline to SME’s, ensuring they achieve the same level of operational resilience and permanent capacity
£450k+
Financial Fricton Saved
Quantified savings across client engagements. The hidden cost of broken systems made visible.
5*
Client Feedback
Across training and consultant engagements.
CONTACT US
Ready to stop being the handbrake on your own business?
"Let's talk about building the capacity you need to lead again"
This is not a sales call. Fifteen minutes. We look at where your operations are creating friction, where your time is going and whether your problem is structural, cultural, or technical.
By the end of the conversation, you’ll know what you're dealing with. Most people find that useful even if we never speak again.
Registered Office:
13 Woodside Road, Sidcup
Kent, DA15 7JG
Tel: 07349 960 194
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