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Your Business has Outgrown your Capacity. It’s Time to Design its Freedom.
Software rarely fixes a structural bottleneck; it just makes it more expensive.
We combine strategy with empathy, to bring enterprise-grade discipline to SMEs, so we can design the structure your business needs to scale without you at the centre.
ABOUT
Who We Are
"You didn't build this business to become it's most expensive admin"
MLR Consulting was born from witnessing the human cost of operational chaos.
Our founders father was a small business owner and saw firsthand how broken systems don't just leak profit; they steal evenings, weekends, and the joy of the original vision. And that's the fire that fuels us today: to ensure no leader sacrifices their life or long-term vision to avoidable inefficiency.
We've spent over a decade fixing these exact problems for some of the world’s most complex organisations, including the Bank of England and AstraZeneca. But while enterprise-grade discipline is our toolkit, our focus is the growing founder.
We're not here to give you a strategy that sits in a drawer. We're here to stop the fight between your vision and your processes.
We use a Strategic Capacity Methodology to:
Identify the Bottleneck: Usually, it’s you. We help you step out of the engine room so you can actually steer the ship.
Quantify the Leak: We look at the "Hidden Cost of Busy" and the real numbers behind your team's operational friction.
ReBuild the Engine: We install a system to save you time and money, and put you in the driving seat.
But we only apply that enterprise-grade certainty for one reason: to protect the leader. We understand the dedication of a leader constantly over-investing personal time due to broken systems.
The real barrier to your growth isn't a lack of effort - it's having processes that fight against you. We're here to eliminate that fight.
We don’t just audit your business; we safeguard the vision that started it. If your operations aren’t giving you freedom, they aren’t working.
Ready to save your business time and money? Let’s build structures that run without you being there.
SERVICES
Our Expertise
"The Methodology: Designing a Blueprint for your Operational Capacity"
The Metholodology: Design Your Blueprint for Operational Freedom
We don't do "productivity hacks"
We install the structural architecture needed for a business to function without the founder’s constant input.
1
The Bottleneck Diagnosis
Most founders think they have a "time" problem. They actually have a "friction" problem.
This is a forensic analysis of your current workflows to identify exactly where your operations are leaking time and profit. We quantify the hidden cost of bottlenecks before a single change is made.
2
Operational Roadmap
Strategy is worthless if it needs a 50-page manual to execute.
We translate your vision into an actionable blueprint that aligns your team, your tools, and your goals. We believe that every piece of software should be an asset, not an island of data.
3
Operational Rhythm Workshops
Embedding the Flow
This is where we document the undocumented. We move the genius out of your head and into a centrally, accessible knowledge library, allowing your team to lead so you don't have to.
Industries
Operational excellence isn't industry specific.
Leveraging over a decade of digital transformation expertise across FTSE 100 firms, we bring discipline refined in the world’s most complex environments to the SME landscape.
Financal Services & Banking
Navigating the complexity of high-stakes, regulated environments (e.g., Bank of England, SGCIB) where precision is the only option.
Global Pharmaceuticals
Streamlining operations for firms like AstraZeneca, where system adoption and cross-functional clarity are mission-critical
Creative Agencies
Working with leaders at firms like WPP to eliminate the "agency bottleneck" and turn creative talent into a scalable system
Growing SMEs
Bridging the gap for seven-figure businesses that have hit an "operational ceiling" and need to professionalise their structure to reach the next level
CASE STUDIES
What Our Clients Say
Don't take our word for it...here's your chance to ask around
WPP (Campus Transformation)
The Problem: A global business model creates massive operational silos and communication drag.
The Intervention: Provided high-level freelance support to navigate global complexities, managing cross-regional communication and strict transformation deadlines.
“Michelle immediately got stuck into the detail and made a difference very quickly... a fantastic source of support.” — Simon Ellis, WPP
The Result:
Immediate operational clarity and reliable support for the Campus Transformation Lead
AstraZeneca (System Strategy)
The Problem: Internal teams often struggle to translate business needs into technical solutions, leading to solutions that don't fit their work
The Intervention: A deep-dive advisory session focused on identifying obstacles and listing options and solutions tailored to specific enterprise needs.
“Michelle was very knowledgeable... thinking together with us listing options, solutions to our specific needs” — Andrea Peto, AstraZeneca
The Result:
A clear strategic path forward, moving from "concerns" to a concrete list of actionable solutions.
SGCIB (Operational Improvement)
The Problem: Stagnant processes in a corporate consulting environment often lead to sub-optimal solutions and wasted capacity.
The Intervention: Professional business analysis and solution refinement to improve existing operational flows.
“An outstanding consultant. She always listened carefully... and helped improve solutions” — Hanta Randrianarivo, SGCIB
The Result:
Improved solution quality and a more professionalised approach to consultant assignments.
TRACK RECORD
Proof In Numbers
Because numbers don't lie
10+
Years Experience
Cross-Industry Business Consulting, Business Analysis, Project Management and Software Training within UK, Europe, Middle East and Australia
20+
Global Brands
Delivering process and system improvement projects, training & workshops to FTSE 150 companies. We bring this enterprise-grade discipline to SME’s, ensuring they achieve the same level of operational resilience and permanent capacity
CONTACT US
Ready to stop being the handbrake slowing your business down?
"Let's talk about building the capacity you need to lead again"
This is not a sales call. We’ll spend 15 minutes looking at your operational ceiling. We’ll ask about the friction points you’re tolerating and the hidden costs of manual workarounds.
By the end of the conversation, you’ll have a clear diagnostic on whether your problem is structural (process), cultural (people), or technical (tools) and exactly what it takes to fix it.
Registered Office:
13 Woodside Road, Sidcup
Kent, DA15 7JG
Tel: 07349 960 194
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